General conditions of sale of the products sold on the site www.epicezmoica.com or www.epicezmoica.fr
In force on 01/01/2018

 

Article 1 - Application fields
These General Terms and Conditions of Sale (GTCS) apply without restriction or reservation to all sales concluded on the site www.epicezmoica.com and www.epicezmoica.fr. The products offered for sale are spices, herbs, condiments, herbs, natural products as well as books or related utensils.

By placing an order, the customer declares to have read the GSC and to have accepted them.
Unless proved otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded by the customer.

The seller's details are as follows:
Julie Colson
Las Planos - Escayre Road
31550 Gaillac-Toulza
Tel: +0 (33) 6.52.17.01.54
julie@epicezmoica.com ; ">Mail:

The products presented on the sites www.epicemoica.com and www.epicezmoica.fr are available for the whole world (except restriction on certain countries which does not deliver our carrier).

In case of order to a country other than metropolitan France, the customer is the importer of the products concerned.

 

Article 2 - Price
The prices of our products are indicated in euros all taxes included (VAT and other taxes applicable on the date of the order), unless otherwise indicated and excluding processing and shipping costs.

In case of order to a country other than metropolitan France, the customer is the importer of the products concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of the Seller of the site www.epicezmoica.com. They will be the responsibility of the customer and are his sole responsibility.

The seller of the site www.epicezmoica.com reserves the right to change prices at any time, but the product will be billed based on the rate in effect at the time of validation of the order and subject to availability.

The products remain the property of the seller of the site www.epicezmoica.com until full payment of the price.


Article 3 - Orders
It is up to the Customer to select on the site www.epicezmoica.com or www.epicezmoica.fr the Products that he wishes to order according to the following modalities:
The customer chooses a product that he puts in his basket. He may modify or delete this product before validating the order and accept the general conditions of sale. He will then enter his coordinates or connect to his space and choose his method of payment. After validation of the information, the order will be considered as definitive and will require payment on the part of the customer according to the foreseen modalities.

The offers of the Products are valid as long as they are visible on the site, while stocks last.

The sale will be considered valid only after full payment of the price. It is the Customer's responsibility to check the accuracy of the order and report any errors immediately.

Any Order placed on the site www.epicezmoica.com or www.epicezmoica.fr constitutes the formation of a Contract concluded at a distance between the Customer and the Seller.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute over the payment of a previous order.


Article 4 - Validation of your order
Any order appearing on the websites www.epicezmoica.com and www.epicezmoica.fr supposes the adhesion to the present General Conditions. Any confirmation of order implies your full and complete adhesion to the present general conditions of sale, without exception or reserve.
All data provided and the recorded confirmation will be worth proof of the transaction.
You declare to have perfect knowledge.

The order confirmation will be worth signing and acceptance of the operations carried out.

A summary of the information of your order will be communicated to you via the address e-mail of confirmation of your order

 

Article 5 - Payment Terms
The fact of validating your order implies for you the obligation to pay the indicated price.

The payment of your purchases is made according to the following modalities:
- Payment by Carte-Bleue via the website www.paypal.fr
- Payment by check
- Or Payment by transfer to the Seller's account (whose details are communicated to the Customer when placing the Order)

In case of payment by check, it must be issued by a bank domiciled in France or Monaco.
The cashing of the check is made upon receipt.

Payments made by the Customer will only be considered final once the amounts owed by the Seller have been paid.
The Seller will not be obliged to proceed to the delivery of the products ordered by the Customer if he does not pay the price in full under the conditions indicated above.


Article 6 - Deliveries
Deliveries are made within 48 hours after the delivery of the parcel by the service provider La Poste to Metropolitan France and Monaco. Towards the Overseas, the delivery is made between 5 and 7 days after the assumption of responsibility of the parcel. Towards the International, the delivery is made between 4 and 8 days after the assumption of responsibility of the parcel.

In case of delay of shipment, an email will be sent to the Customer to inform him of a possible consequence on the delivery time that has been indicated.

In accordance with the legal provisions, beyond 15 days of delivery delay, the Customer benefits from the possibility of canceling the order under the terms and conditions defined in Article L 138-2 of the Consumer Code. If, in the meantime, the Customer receives the product, the Seller will refund it and the shipping costs in accordance with Article L 138-3 of the Consumer Code.
 
In case of delivery by a carrier, the Seller of the site www.epicezmoica.com and www.epicezmoica.fr can not be held responsible for late delivery due exclusively to the unavailability of the Customer after several proposals for appointments.


Article 7 - Retraction
In accordance with the provisions of Article L.121-21 of the Consumer Code, the Customer has a withdrawal period of 14 days from receipt of the products to exercise his right of withdrawal without having to justify reasons or to pay penalty.

Returns are to be made in their original condition and complete (packaging, accessories, instructions). In this context, the responsibility of the Customer is engaged. Any damage to the product on this occasion may be such as to defeat the right of withdrawal.

Return shipping costs are the sole responsibility of the Customer.

In the event of exercise of the right of retraction, the Seller will refund the sums paid, within a period of 14 days following the notification of your request.


Article 8 - Availability
Our products are offered as long as they are visible on the website www.epicezmoica.com and www.epicezmoica.fr and within the limits of available stocks.

In case of unavailability of product after placing your order, we will notify you by email. Your order will be automatically canceled and no bank debit will be made.

In addition, the website www.epicezmoica.com and www.epicezmoica.fr is not intended to sell its products in significant quantities. Therefore, the Seller reserves the right to refuse orders for too many identical items or to extend the processing of the order after informing and agreeing with the Customer.

 

Article 9 - Seller's Liability - Warranties
All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided for by articles 1641 and following of the Civil Code. In case of non-compliance of a product sold, it may be returned, exchanged or refunded.

julie@epicezmoica.com) ou par téléphone (06.52.17.01.54) dans un délai de 30 jours après la livraison. ">All claims, requests for exchange or refund must be made by mail () or by phone (06.52.17.01.54) within 30 days after delivery.

The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions ...). Shipping costs will be reimbursed based on the invoice price.

The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 7.

The proposed products comply with the French legislation in force. The responsibility of the Seller of the site www.epicezmoica.com and www.epicezmoica.fr can not be held liable for failure to comply with the legislation of the country where the product is delivered. It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you intend to order.

In addition, the Seller of the site www.epicezmoica.com and www.epicezmoica.fr can not be held responsible for damages resulting from misuse of the purchased product.

Finally the responsibility of the Seller can not be held liable for any inconvenience or damage inherent to the use of the Internet, including a break in service, external intrusion or the presence of computer viruses.


Article 10 - Intellectual property
The content of the site www.epicezmoica.com and www.epicezmoica.fr is and remains the intellectual and exclusive property of the Seller and is protected by French and international laws relating to intellectual property.

No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site that are software, visual or sound. Any single link or hypertext is strictly prohibited without the express written consent of the Seller.


Article 11 - Personal data
The Seller of the site www.epicezmoica.com and www.epicezmoica.fr reserves the right to collect personal information and personal data about the Customer. They are necessary for the management of the Customer's order, as well as for the improvement of the services and information that the Seller sends him.

They can also be forwarded to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment.

This information and data is also kept for security purposes, in order to comply with legal and regulatory requirements.
In accordance with the law of January 6, 1978, you have a right of access, rectification and opposition to personal information and personal data about you, directly on the website.

The processing of information communicated through the site www.epicezmoica.com and www.epicezmoica.fr has been declared to the CNIL, number 2024860.


Article 12 - Applicable law in case of disputes
These conditions of sale and the operations resulting from them are subject to French law. In case of dispute, the French courts will be the only competent.

These Terms are written in French. In the event that they are translated into one or more foreign languages, only the French text would prevail in case of dispute.

For any complaints, thank you to contact the customer service at the postal address or email of the Seller indicated in Article 1 of these Terms and Conditions.

The Client is informed that he may in any case resort to conventional mediation with existing sectoral mediation bodies. In this case, the designated mediator is www.economie.gouv.fr/mediation-conso.

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